win17 Terms and Conditions

These terms and conditions ("Terms") govern all aspects of using win17's online gaming platform. By creating an account, logging in, or using any service on this platform, you will be considered to have agreed to all the terms stated below.

win17 reserves the right to change or update these terms and conditions at any time. If you continue using the platform after any change, you will be considered to have automatically agreed to the updated terms. We therefore request that you review this page regularly.

1 Definitions

In these terms and conditions, the following words shall carry the meanings stated below:

• "Platform" means win17's website, app and all associated services.
• "User" means any person who has created an account on win17 or is using its services.
• "Account" means the user's personal registered account through which the platform's services can be accessed.
• "Balance" means the total amount of funds held in the user's account.
• "Bonus" means promotional credits or benefits provided by win17.
• "Wagering" means the total amount wagered that must be met before a bonus can be withdrawn.

2 Eligibility & Registration

To create an account and use services on win17, you must meet the following conditions:

• You must be at least 21 years of age.
• You agree to provide a valid and genuine identity; providing false or misleading information is strictly prohibited.
• Each individual may operate only one account. Creating multiple accounts by the same person is prohibited.
• You are solely responsible for the complete accuracy of the information you provide at the time of registration.
• win17 reserves the right to verify identity when required, and you may need to provide relevant documents as part of the verification process.

3 Account Management

Keeping your account secure is your own responsibility. Please keep the following in mind:

• Your login credentials (username and password) must not be shared with anyone else.
• Any unauthorized access must be reported to win17's support team immediately.
• You will be liable for all activities carried out from your account, unless it can be proven that the account was hacked or used without authorization and that you had taken appropriate steps.
• To change account details such as name, phone number or email, please contact the win17 support team.

4 Deposits & Withdrawals

The following rules apply to all financial transactions on win17:

• Minimum Deposit: ৳200 per method.
• Minimum Withdrawal: ৳800.
• Withdrawal Time: Generally completed within 1 hour.
• Accepted Methods: bKash, Nagad, Rocket, Upay and bank transfer (e.g. Dutch-Bangla Bank, Islami Bank, BRAC Bank).
• Deposited funds must come from the user's own account; deposits made through third parties are not accepted.
• win17 reserves the right to verify identity when required before a withdrawal is processed.
• win17 may suspend or cancel any transaction on reasonable grounds of suspicion.

5 Bonuses & Promotions

win17 offers various types of bonuses and promotional offers for users. The following rules apply to these bonuses:

Welcome Bonus:

• 100% bonus on the first deposit, up to ৳10,000.
• Example: deposit ৳1,000 and receive ৳1,000 bonus, giving a total balance of ৳2,000.
• Another example: deposit ৳22,000 and receive a maximum bonus of ৳10,000, giving a total balance of ৳32,000.
• Wagering Requirement: You must wager 10 times the bonus amount. That means for a ৳1,000 bonus you must place a total of ৳10,000 in wagers before withdrawing the bonus funds. Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.

General Bonus Rules:

• Each bonus offer may have its own specific conditions, which will be communicated at the time the bonus is announced.
• win17 reserves the right to change, suspend or cancel any bonus offer without prior notice.
• If any fraudulent activity related to bonuses is detected, win17 reserves the right to close the account and cancel all bonuses.
• A bonus may only be claimed once per user.

6 Gaming Rules

All games on the win17 platform are conducted fairly and transparently. The following rules apply to all games:

• The outcome of all games is determined by a certified Random Number Generator (RNG), which ensures impartiality.
• If a game is left incomplete due to a technical error, win17 will endeavour to return the amount wagered in that round.
• If there is a dispute over a game result, win17's logs and system records will be treated as final evidence.
• Users play at their own risk and win17 cannot be held responsible for any game outcome.
• The same rules apply across all categories including live casino, slots and sports betting.
• The rules of game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft) may also apply.

7 Prohibited Activities

The following activities are strictly prohibited on the win17 platform and may result in immediate account closure if detected:

• Operating an account using false, fake or another person's identity.
• Creating multiple accounts by the same individual.
• Coordinated or group betting for the purpose of meeting bonus conditions (Bonus Abuse / Collusion).
• Using software bots or any automated system to operate the platform.
• Using the platform for money laundering or any illegal purpose.
• Intentionally exploiting technical vulnerabilities or bugs in the platform.
• Harassing or threatening other users.
• Misconduct towards win17 staff.

8 Responsible Gaming

win17 is committed to ensuring responsible gaming at all times. The following features are provided for users to protect themselves:

• Self-Exclusion: The option to temporarily or permanently close your own account at any time.
• Deposit Limits: The ability to restrict the amount deposited within a specified period.
• Taking a Break: The option to pause your account for a specified period.

If you or someone you know is experiencing a gambling problem, please visit our Responsible Gaming page or contact the support team.

9 Privacy & Security

win17 gives the highest priority to protecting your personal information. The platform uses SSL encryption, which keeps all your information and financial transactions secure.

• Your personal information will be used only for the purpose of providing services.
• Personal information will not be disclosed to third parties without direction from a lawful authority.
• For the full privacy policy, please visit our Privacy Policy page.

10 Intellectual Property

All content on the win17 platform — logos, designs, text, graphics, software and other elements — is the intellectual property of win17 or its associated licensees.

• Copying, distributing or commercially using any content from the platform without prior permission from win17 is prohibited.
• Users are granted a limited licence to use the platform for personal and non-commercial purposes only.
• The intellectual property of content belonging to game providers (Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, Ezugi, etc.) remains their own.

11 Limitation of Liability

To the maximum extent permitted by law, win17 is not liable for the following:

• Any loss caused by technical issues, internet outages or server downtime.
• Problems arising from a user's incompatible device or software.
• Loss arising from the actions of unauthorized third parties.
• Financial losses arising from gaming — users play at their own risk.

12 Account Closure & Suspension

win17 may suspend or close an account in the following circumstances:

• In the event of a breach of the terms and conditions.
• If fraudulent or suspicious activity is detected.
• If identity verification is not completed or false information is provided.
• On the instruction of law enforcement agencies.
• At the user's own request (including self-exclusion).

If an account is closed fairly and fraud is not proven, arrangements will be made to return any valid balance.

13 Dispute Resolution

If any dispute arises between win17 and a user, an attempt will first be made to resolve it through direct dialogue. Dispute resolution process:

• Step 1: Contact the support team via live chat or email.
• Step 2: Submit the dispute in writing to [email protected], attaching relevant information and evidence.
• Step 3: win17 will provide a written decision within a reasonable time.

In all matters relating to disputes, win17's system logs and records will be considered as authoritative information.

14 Miscellaneous Provisions

• Severability: If any part of these terms is found to be invalid or unenforceable, the remaining parts will remain in effect.
• Entire Agreement: These terms will be considered the entire agreement between win17 and the user.
• Language: The Bengali version of these terms will be considered the official version.
• Betting & Taxes: The user is solely responsible for any taxes or duties applicable to money earned through gaming.
• Notice of Changes: For significant changes, win17 will endeavour to provide advance notice as much as possible.
• Communication Language: You may contact win17 in either Bengali or English.