win17's Privacy Policy

1 Definitions & Introduction

In this privacy policy, "win17", "we", and "our" refer to the organisation operating the win17.mom platform. "You" and "user" refer to any person using win17's website or app. "Personal information" refers to any information that can be used to identify you.

This policy applies to all of win17's services, platforms, and digital channels. By using win17's services, you are considered to have automatically agreed to the terms of this policy.

2 What Information Is Collected

win17 may collect the following types of information in order to provide and improve its services without interruption:

2.1 Information Provided Directly

• Name, date of birth, mobile number, and email address provided at the time of registration
• National ID card or similar document details provided for identity verification
• Financial information provided during transactions (such as bKash, Nagad, Rocket, Upay account numbers or bank details)
• Information shared when contacting the support team

2.2 Automatically Collected Information

• IP address, device type, browser version, and operating system
• Time spent on the site, pages visited, and click activity
• Session information collected through cookies and similar tracking technologies
• Geolocation information (only with your permission)

2.3 Information Received from Third Parties

• Transaction confirmation information received from payment processors
• Information received from fraud prevention and identity verification services

3 Purpose of Using Information

win17 uses collected information only for the following legitimate purposes:

• Account management: To handle registration, login, identity verification, and account security.
• Financial transaction processing: To complete deposits, withdrawals, and bonus distributions.
• Service improvement: To improve platform functionality and user experience.
• Security and fraud prevention: To detect and prevent unauthorised access and fraudulent activity.
• Legal compliance: To comply with applicable laws and regulations.
• Customer support: To resolve your questions and complaints.
• Responsible gaming: To monitor the risk of excessive play and provide assistance when needed.

win17 never sells your personal information or transfers it to third parties for commercial purposes.

4 Information Sharing & Disclosure

win17 may share your information with third parties only in the following limited circumstances:

4.1 Service Provider Partners

The minimum necessary information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, banks), identity verification, and technology infrastructure management. These partners are bound by terms equivalent to win17's privacy policy.

4.2 Legal Obligations

win17 may be required to disclose information by order of a competent court, direction of a regulatory authority, or as required by applicable law.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred, but the new entity will be committed to maintaining protections equivalent to this policy.

5 Cookie Policy

win17's website uses cookies and similar technologies. Cookies are small data files stored in your browser that improve your experience on subsequent visits.

5.1 Types of Cookies

• Essential cookies: Necessary for maintaining login sessions and ensuring security.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Collect anonymous data to analyse and improve site usage.

5.2 Cookie Controls

You can disable cookies at any time from your browser settings. However, disabling certain essential cookies may limit some functionality of the site.

6 Data Retention & Security

6.1 Retention Period

win17 retains your personal information only for as long as necessary. Even after an account is closed, certain information may be kept for a defined period to meet legal and regulatory requirements.

6.2 Security Measures

win17 applies industry-standard security measures to keep your information protected:

• All data transmission secured through SSL (Secure Socket Layer) encryption
• Strong encryption technology for stored data
• Regular security audits and vulnerability testing
• Access controls — only authorised personnel have access to the information they need
• Two-Factor Authentication support

However, no transmission or storage of information over the internet is completely secure. We are committed to providing the highest level of protection, but absolute security cannot be guaranteed.

7 Your Rights

As a win17 user, you have the following rights over your own personal information:

• Access: The right to know what information win17 holds about you.
• Correction: The right to request correction of any inaccuracies in your information.
• Deletion: The right to request deletion of your information in certain circumstances (where no legal obligation requires its retention).
• Objection to processing: The right to object to the processing of your information for specific purposes.
• Portability: The right to request a copy of your information in a structured format.
• Withdrawal of consent: Where processing is based on consent, the right to withdraw that consent at any time.

To exercise these rights, please contact win17 through the contact details listed below.

8 Privacy of Minors

win17's services are intended only for those aged 21 and above. We do not knowingly collect personal information from any minor. If a minor registers or their information is found, it will be deleted immediately and the associated account will be closed.

Parents and guardians are requested to monitor whether their children are using win17 and to contact us if they notice any irregularity.

9 International Data Transfers

win17's servers and service providers may be located outside Bangladesh. Even if your information is transferred to another country, win17 ensures that the protection standards described in this policy are maintained. Appropriate contractual safeguards are applied for data transfers.

10 Third-Party Links & Services

win17's platform may have integrations with game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe) and payment gateways. These third parties have their own privacy policies that apply to their services. win17 is not responsible for their data practices.

11 Policy Changes

win17 may update this privacy policy from time to time. If there are significant changes, we will notify you via an announcement on the platform. Continued use of win17 after changes are made will be considered acceptance of the updated policy.

The latest version will always be available on this page. We recommend reviewing this policy regularly.

12 Contact Us

If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact win17:

We will do our best to respond to your request as soon as possible.